Elaine Magnin Needlepoint 3310 Sacramento Street (at Presidio) San Francisco, CA 94118 TELEPHONE: (415) 931-3063 FAX: (415) 292-7872 We accept VISA, MASTER CARD, DISCOVER, and AMERICAN EXPRESS (For DISCOVER Charges only: Please include the 3 digit CID number on the back of your card. This number can be placed in the "Comments Section") STORE HOURS ARE MONDAY 10-4 TUESDAY & WEDNESDAY 10-5 THURSDAY & FRIDAY 10-6 SATURDAY 10-4 SUNDAY CLOSED elainemagnin@worldnet.att.net NOTE: Measurements given for each image represent the design size ONLY. Size of the entire canvas is considerably larger. THREADS ARE BILLED SEPARATELY. TOTAL PRICE OF THREADS IS NOT ABLE TO BE CONFIGURED AT TIME OF ORDER DUE TO SIZE OF CANVAS, TYPE OF THREADS, ETC. PRICE OF TYPES OF THREADS, PER SKEIN IS LISTED IN "THREADS & SUPPLIES" SECTION TO THE LEFT. ORDERS THAT NEED TO BE PAINTED, EG: CUSTOM ORDERS, LARGE TAPESTRIES, RUGS ETC REQUIRE A 50% DEPOSIT PAYMENT BEFORE PAINTING WILL COMMENCE.NO RETURNS ON ANY SPECIAL ORDERS. ALL SALES ARE FINAL. RETURN POLICY: All items may be returned (if in original condition) for store credit within 30 days of the sale date. After 30 days, all sales will be considered final. Credit will be given ONLY with a copy of the receipt. NO CREDIT GIVEN ON SALE OR CLEARANCE ITEMS. Returns are subject to no credit for the original shipping charge, and a 10% restocking fee. NO CASH REFUNDS EXCEPT FOR RETURNED THREADS THAT ARE IN THE SAME CONDITION AS THEY WERE RECEIVED. SALES TAX: California Residents will be charged 8.50 sales tax. SHIPPING: FREE SHIPPING on all orders over $275.00 and are sent UPS Regular Ground Service.Free Shipping does not include orders sent outside the continental United States. Overnight, 2 Day & 3 Day delivery is available at an extra cost. We ship domestically via UPS and internationally with the USPO Insured as well as UPS International. Due to the lack of dependability of the USPO, we prefer to ship domestic orders via UPS to insure delivery. INTERNATIONAL ORDERS: We regret that with the exception of Canada, we can no longer ship to foreign countries any other way besides UNITED STATES POST OFFICE GLOBAL EXPRESS,INSURED, or UNITED PARCEL SERVICE INSURED. This is not applicable to American APO addresses in foreign countries. This usally includes, Military, US Embassies, etc. Due to unusually high duty on orders including threads to any country with a large wool market, such as the British Isles, Australia, New Zealand, it is suggested that orders should just be for the canvas designs and not the threads, which can be purchased in the country from where the order originated. ATTN OUR DEAR CANADIAN FRIENDS: Due to operation of the Canadian Post and Customs, we are forced to ship all order marked INSURED, which will cost a little more. UPS, FEDEX to Canada is expensive and is the call of the customer. Please know that we ship a lot to our friends "up north" it is our experience that in most instances, if sent via Post, the delivery time is very slow. Please indicate on your shipping instructions how you want your shipment sent. ALL INTERNATIONAL ORDERS ARE SUBJECT TO THEIR COUNTRIES CUSTOMS DUTY. NO REFUNDS, ETC. IF YOU REFUSE CUSTOMS DUTIES AND THE SHIPMENT IS RETURNED TO US. NO EXCEPTIONS. ALL DESIGNS ARE PAINTED BY INDIVIDUAL NEEDLEPOINT DESIGN STUDIOS. DESIGNS ARE PURCHSED BY ELAINE MAGNIN NEEDLEPOINT FROM THE DESIGNERS WITH THE UNDERSTANDING THAT IF ANY COPYRIGHTS ARE NEEDED TO SELL THESE DESIGNS THE DESIGNER DOES INDEED HAVE RIGHTS TO SELL THESE DESIGNS. ELAINE MAGNIN NEEDLEPOINT HOLDS NO RESPONSIBILITIES FOR COPYRIGHT INFRINGEMENT. MAKING COPIES OF ANY DESIGNS APPEARING ON THIS WEBSITE AND THEN USED ON OTHER WEBSITES IS STRICKLY FORBIDDEN.